SpinsUp Casino Australia – Privacy Policy

Last updated: October 2025

Welcome to SpinsUp Casino Australia (“SpinsUp,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website spinsup-casino-au.com or use our gaming services.

By using our website or registering for an account, you agree to this Privacy Policy. If you do not agree, please stop using our services immediately.

1. What Information We Collect

We collect information to provide, improve, and secure our gaming services. This includes:

1.1 Personal Information

  • Full name, date of birth, and contact details
  • Address, email, and phone number
  • Verification documents (e.g. ID, proof of address, payment verification)

1.2 Financial Information

  • Deposit and withdrawal methods
  • Payment details (e.g. card type, wallet ID)
  • Transaction history

1.3 Technical Data

  • IP address and device identifiers
  • Browser type and version
  • Operating system and mobile device data

1.4 Usage Data

  • Login times, page views, game history
  • Clickstream data, preferences, and session duration

1.5 Cookies and Tracking

We use cookies and similar technologies to remember your preferences and improve performance. Learn more in our Cookie Policy.

2. How We Use Your Information

We use your data to:

  • Register and manage your player account
  • Process deposits, withdrawals, and bonuses
  • Verify identity to meet legal obligations (AML/KYC)
  • Provide customer support and resolve queries
  • Send service updates and promotional offers (with consent)
  • Prevent fraud and ensure platform security
  • Support responsible gaming features
  • Improve functionality, performance, and user experience

We will never sell your personal information.

We process your data under the following legal bases:

  • Consent: When you agree to optional marketing communications.
  • Contractual necessity: To provide gaming services and account access.
  • Legal obligation: To comply with regulatory requirements.
  • Legitimate interests: To improve services and maintain security.

4. Data Retention

We store your data for as long as necessary to:

  • Fulfil the purposes described in this policy
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce agreements

Once no longer needed, data is securely deleted or anonymised.

5. Sharing Your Information

We may share data with:

  • Regulators and authorities, where required by law
  • Payment processors, to facilitate transactions
  • Third-party service providers, such as analytics or hosting partners
  • Fraud prevention agencies, for risk assessment

All partners are contractually bound to strict data protection standards.

6. International Transfers

Your information may be processed outside Australia, including in the EU or other jurisdictions with strong data protection laws. We ensure adequate safeguards, such as standard contractual clauses.

7. Marketing Communications

If you opt in, we may send updates on promotions, new games, or loyalty offers. You can withdraw consent anytime by:

  • Clicking “unsubscribe” in emails
  • Adjusting preferences in your account
  • Contacting [email protected]

We will respect your decision immediately.

8. Your Rights

Under applicable data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Rectify incorrect or outdated information
  • Erase data (subject to legal requirements)
  • Restrict or object to certain processing
  • Withdraw consent at any time

To exercise these rights, email [email protected] with proof of identity.

9. Security Measures

We employ industry-standard measures to secure your data, including:

  • SSL encryption and firewalls
  • Multi-factor authentication
  • Limited employee access
  • Regular audits and monitoring

While we take every precaution, no online transmission is 100% secure. Always protect your login credentials.

10. Responsible Gaming Data

We may monitor activity patterns to identify signs of problematic play. Responsible gaming data is used solely for support and compliance with our duty of care.

Our website may link to third-party pages. We are not responsible for their content or privacy practices. Please review their policies before providing information.

12. Policy Updates

We may revise this Privacy Policy to reflect changes in law, regulation, or business operations. Updates will be posted here with a new date.

Your continued use signifies acceptance of the revised terms.

13. Contact Us

For privacy concerns or data requests, contact:
[email protected]